Telephone Techniques
Certification: College Certificate
Duration: 1 Day
Course Content:
The course includes:
- Introduction
- Verbal Body Language
- Attitude and Approaches
- Listening Skills
- Taking and Leaving Effective Messages
- Dealing with Difficult Situations
Description: This short course is designed to help develop effective skills in using the telephone and evaluating the efficiency and effectiveness of your telephone technique.
Additional Notes: This course can be tailored to meet the organisation’s requirements. Can be delivered at a venue, time and duration to meet your needs.
Venue: This course can be delivered at one of our learning centres across Aberdeen city or shire or at a suitable location of your choice.
