ILM Level 3 Certificate in First Line Management
Certification: Institute of Leadership and Management
Duration: 20 Days (minimum)
Course Content:
Includes the following:
- Solving problems and making decisions
- Understanding change in the workplace
- Planning change in the workplace
- Achieving objectives through time management
- Understanding organisations in their context
- Writing for business
- Managing customer service
- Managing creativity and innovation
Description: The programme builds and broadens the skills and knowledge of a first line manager. Time management and organisational change are explored, giving participants a deeper understanding of these critical issues and providing them with the tools to plan ahead.
Target group: Managers
Additional Notes: A flexible course based on discrete units for each topic, which can be varied to suit specific organisational requirements.
Venue: This course can be delivered at one of our learning centres across Aberdeen city or shire or at a suitable location of your choice.
