Award in Conflict Management
Certification: BIIAB
Duration: 1 Day
Course Content:
Includes the following:
- Responsibilities of employers and employees in relation to workplace violence
- What is meant by 'risk' and 'hazard' and the causes of workplace violence
- Why and how conflict situations can arise, and how to avoid them
- How to deal with conflict when it has arisen
Description: This course helps staff, whose work involves the provision of services to the public, to avoid and manage conflict within their work environment.
Target group: Service Staff
Additional Notes: If you would like to tailor this training course to meet the needs of your business, please contact the bsolutions team.
Venue: This course can be delivered at one of our learning centres across Aberdeen city or shire or at a suitable location of your choice.
